Política de reembolso

RETURNS

How to Return a PrintoShop LA DTF Transfer Order

To return an order, you must request an RMA (Return Merchandise Authorization) number before sending anything back.

Step 1: Request an RMA

Email us at printoshoplainfo@gmail.com to request an RMA number.

In your email, please include:

  • Date of purchase

  • Item(s) you wish to return

  • Clear photos of the defective product

  • Reason for the return

Once approved, the RMA number must be clearly written on the outside of the return package.

What Can Be Returned

Customers may return defective DTF transfers only.

Defective transfers include:

  • Transfers that do not adhere to fabric

  • Transfers that crack within 1–2 washes

  • Misprinted transfers

All returned items must:

  • Be in new condition

  • Be in original packaging

  • Show no signs of use or wear

⚠️ PrintoShop LA’s responsibility ends once the order is delivered to the carrier.
We are NOT responsible for refunds or reprints of orders that are damaged, lost, or delivered late by the carrier (UPS, USPS, or FedEx).

What Cannot Be Returned or Reprinted

The following items are NOT eligible for return or reprint:

  1. Color shifts caused by customer-submitted files

  2. Pixelated prints due to low-resolution artwork

  3. Design or grammatical errors submitted by the customer

  4. White outlines/halos caused by semi-transparent pixels in artwork

  5. Transfers damaged by the courier

  6. Gang sheets with overlaps, ghosting, or irregularities approved or submitted by the customer

Return Time Limits

  • No returns accepted after 30 days from receipt of purchase

  • Items not in original packaging cannot be returned

Refunds, Exchanges & Store Credit

  • Refunds: must be requested within 30 days of receipt

  • Exchanges or store credit: must be requested within 30 days

Shipping & Insurance

  • Return shipping costs are paid by the customer

  • Shipping charges are non-refundable

📌 Insurance refunds cover the cost of the items only — shipping costs are not included.

How to Send Your Return

  1. Contact Customer Support to obtain an RMA number

  2. Indicate whether you want a refund or replacement

  3. Clearly write the RMA number on the outside of the return package

Send the package to:

1223 wall st los angeles 90015