Refund policy

Refund & Return Policy

Printoshop LA

At Printoshop LA, customer satisfaction and product quality are important to us. We are committed to providing professional printing services and ensuring that customers receive products that meet their approved order specifications.

Because many of our products are custom-made, our return and refund conditions vary depending on the type of product purchased.

1. Custom-Made & Personalized Products

All custom-printed and personalized products are made specifically according to customer specifications.

These products include:

Custom T-shirts
Hoodies and sweatshirts
Personalized soccer uniforms
Custom workwear and safety vests
Custom hats
Printed DTF transfers
Custom banners, stickers, and decals
Other made-to-order printed merchandise

Because these products are manufactured specifically for each customer, we generally do not accept returns or exchanges for reasons such as:

Changes of mind
Incorrect sizes selected by the customer
Incorrect quantities submitted
Customer-approved artwork errors
Customer-approved spelling mistakes
Changes requested after production
Minor color variations within normal printing tolerances

This does not limit customers' rights regarding defective, damaged, or incorrect products or any rights provided by applicable law.

2. Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or significantly different from your approved order, please contact Printoshop LA within 30 calendar days of delivery.

Please provide:

Your order number
A description of the issue
Clear photographs showing the problem
Any additional information necessary to review your claim

Once the issue has been reviewed and verified, we may offer an appropriate resolution, including a replacement, reprint, or refund.

We are committed to correcting verified production errors attributable to Printoshop LA.

3. Returns for Non-Customized Products

Certain non-customized products, such as eligible unused printing supplies or merchandise without personalized printing, may be returned within 30 calendar days of delivery.

To qualify for a return:

The product must be unused.
The product must be in its original condition.
Original packaging must be included when applicable.
Proof of purchase must be provided.
A return request must be approved before the item is shipped back.

Products that have been used, altered, damaged after delivery, or are otherwise ineligible for resale may not qualify for a return, except where required by applicable law.

4. Order Cancellations

Customers may request an order cancellation before production begins.

If the order has not entered production or incurred nonrecoverable custom-production costs, a full refund may be available.

Once artwork preparation, printing, or production has begun, cancellation may no longer be possible.

Please contact us as soon as possible if you need to modify or cancel your order.

5. Artwork Approval & Customer Responsibility

Customers are responsible for carefully reviewing and approving all artwork and order specifications before production.

Printoshop LA is not responsible for customer-approved errors involving spelling, dimensions, placement, colors, sizes, or quantities, except where the delivered product differs materially from the approved specifications.

Customers must ensure that submitted artwork meets our printing requirements.

If we identify a problem with a submitted file before production, we may contact the customer to request corrections or replacement artwork.

6. Return Shipping

Customers must contact Printoshop LA and receive return instructions before shipping any merchandise back to us.

For eligible non-customized returns requested due to a change of mind, customers are generally responsible for return shipping costs.

If a return is necessary due to a verified error by Printoshop LA, we will provide an appropriate return shipping arrangement or alternative resolution.

Please do not send returns without prior authorization.

7. Refund Processing

Once a refund has been approved, it will be issued to the original payment method whenever possible.

Refunds are generally processed within 5–10 business days after approval, although the time required for funds to appear may vary depending on the payment provider or financial institution.

Customers will be notified when their refund has been processed.

8. Shipping Issues

If an order arrives damaged, contains incorrect items, or appears to be missing products, please contact us within 30 calendar days of delivery.

If your shipment is delayed or appears lost, contact us so we can review the tracking information and assist with a carrier investigation when appropriate.

Shipping delays beyond our control do not automatically qualify for refunds of custom-made merchandise.

Any applicable consumer protection rights remain unaffected.

9. Exceptions & Legal Rights

Printoshop LA reserves the right to review refund and return requests individually based on the circumstances of each order.

Nothing in this policy is intended to limit or exclude customer rights that cannot legally be waived under applicable consumer protection laws.

10. Contact Information

For questions regarding returns, refunds, damaged merchandise, or order issues, please contact us through our website.